• IT Support Technician - ELP527

    My fantastic client based in Gloucester is currently recruiting for an IT Support Technician to join their team on a permanent basis.

     

    This is a fantastic opportunity to join a dynamic and growing company. The successful candidate will support the company with mainly first line support issues.

     

    Responsibilities/Duties;

    -Manage Office 365 & Azure AD systems deployment (e.g. SharePoint, Exchange, etc.)

    -Respond to support queries via Zendesk, over the phone and face to face

    -Troubleshoot software & hardware issues both on site and remotely

    -Communicate with our clients and suppliers as/when required to replenish stock, manage hardware/software, support our infrastructure, etc.

    -Support ISMS audits to ensure retention of CE+ and ISO certifications

    -Setup and configure devices/accounts for employees through an MDM solution

    Organise and supervise ICT & data systems within the business

    -Contribute to optimising ICT performance, including implementation of changes.

    -Assist with the management of intranet help content, including written articles and narrated video tutorials to support our userbase

    -Ensure an up to date inventory, and assist with the production of an annual audit, of all ICT equipment and licenses.

     

    Candidate Attributes;

    -Previous experience in IT support or customer service

    -Excellent verbal and written English

    -Confident, professional and personable manner

    -Ability to independently prioritise work to achieve the most desirable outcome under strict -deadlines

    -Highly organised with exceptional time management

    -Strong desire to learn and the ability retain large volumes of information

     

    Hours – Monday – Friday, 40 hours per week (Flexible Working)

     

    Salary – Up to £20,000 + Excellent Benefits

     


Working Hours

Monday – Friday, 40 hours per week



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