• Help Desk Administrator – ELP711

    My fantastic client based in Gloucester are currently recruiting for a Help Desk Administrator to join their team until end of February 2020. For the right candidate this role could go permanent!

     

    Responsibilities/Duties;

    -To be the key point of contact between clients, tenants, suppliers, engineers, peers and managers.

    -Ensure all administrative duties are actioned i.e. materials ordered for specific job requirements; jobs booked in advance to allow for smooth execution of frontline duties

    -All paperwork is organised and actioned in a timely manner according to contractual SLA’s i.e. scanning documents, filing, preparing relevant paperwork.

    -CRM system is used to book all work into relevant engineer’s diaries with adequate detail inputted.  All subsequent communications and developments i.e. engineers’ reports, client requests, conversations with clients/tenants are to be logged within said job.

    -Relevant install, service and breakdown workstreams are monitored and any follow up work is actioned within 24 hours

    -Any/all queries are to be dealt with relating to the contract/specific job, troubleshooted with the team/line manager/contract manager depending on the issue.

    -Organise sub-contractors where applicable

    -Reporting to line manager weekly progress reports within the specified SLA’s

     

    Candidate Attributes;

    -Well organised with a strong work ethic

    -Courteous & reliable

    -Be pro-active & productive in all situations

    -Professional and confident towards both internal & external customers

    -Demonstrate good interpersonal & communication skills whilst being discreet when needed

    -Be able to use own initiative

    -Have good timekeeping skills with a degree of flexibility

    -Experience of carrying out high level administrative duties accurately and efficiently

    -Experience of using a range of IT packages, i.e. Microsoft Word and Microsoft Excel

    -High level of numeracy & literacy skills

    -Ability to manage own workload and deadlines

    -Be able to work well under pressure whilst maintaining focus on both customer & client

     

    Hours: Monday – Friday, 8am-4.30pm/8.30am-5pm

     

    Salary: £19,000


Working Hours

Monday – Friday, 8am-4.30pm/8.30am-5pm



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