• Help Desk Administrator- Tewkesbury ELP700

    My fantastic client based in Tewkesbury are currently recruiting for a Help Desk Administrator to join their expanding and busy team.

     

    The successful candidate will aim to provide excellent customer service by answering and resolving help desk queries relating to payroll software issues.

     

    Responsibilities/Duties;

    -Provide customers a truly great customer care experience

    -Record and maintain all support calls on a daily basis in a timely manner

    -Resolve as many calls as possible at the point of contact

    -Escalate calls to second and third line support as per the agreed service level agreements

    -Identify ‘payroll critical’ situations that require immediate attention

    -Provide support statistics to customers, resellers and the Management Team

    -Identify and carry out actions that improves the customer experience

     

    Candidate Attributes;

    -Experience working within an office environment

    -Experience of working within a service desk or contact centre is desirable
    -Any knowledge of PAYE legislation, SMP, SSP, SPP, Student loans, pensions, attachment of earnings and deductions is desirable
    -Strong IT skills (Microsoft Outlook, Office, Excel, explorer) and experience using software packages
     

    Hours- Monday to Friday 9am-5.00pm

    Salary- £17,000-£19,000


Working Hours

Monday to Friday 9am-5.00pm



What to do next...

If you would like to apply for or register an interest in this vacancy please fill in the form on this page and remember to include your current CV if we do not currently have it on file.


Apply Now

If you would like to apply for this position, please enter your details and we will contact you to discuss your suitability.

Add your CV