• Helpdesk Support – 1st & 2nd Line / IT / Customer Services - FH697

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions, services and products.


    They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad for individuals who are looking to start or develop a career in the IT industry.


    The successful candidate will be fully supported with an initial programme of technological and business skills training, as well as never-ending opportunities for further growth!


    Duties and Responsibilities:

    - Answering emails, calls and online chat in a positive and friendly manner.

    - Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs.

    - Quickly identify problems that need to be escalated to the next level of support.

    - Creating a record of each customer problem and administer the process.

    - Educating the customer where possible, to reduce their need to contact support.

    - Promote and provide support for new products.

    - Maintain an up to date knowledge of our products, technologies and their competitors.

    - Working to targets to achieve SLA’s.


    Key skills:

    - Excellent written and verbal communication skills.

    - Ideally some knowledge of Windows and/or Linux operating systems.

    - Confidence in handling difficult customers.

    -Ability to learn under pressure in a fast-paced environment.

    -  Self-motivated with the desire to succeed.

    - Previous customer service experience.

    - Keen interest in IT and their operating systems.


    Hours: 40 hours per week (Shift Rota)  


    Salary: £20,400 per annum which includes 20% shift allowance, excellent bonuses, 25 days’ holiday and bank holidays.

Working Hours

40 hours per week (Shift Rota)

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