• Customer Service Administrator - CMA296

    Exciting opportunity to join an expanding company that can offer excellent career opportunities.


    My client based in Quedgeley is currently recruiting for a permanent Customer Service Administrator to provide excellent customer service to their customers on the telephone. To include taking orders, answering queries, raising invoices and general customer service support and administration.


    Principal Accountabilities:

    - Answering telephone calls from customers in a timely and professional manner, ensuring queries are resolved and orders are appropriately processed.

    - Contacting the relevant carriers to ensure delivery standards are met.

    - Liaising with Buying team to ensure stock is available and queries are resolved.

    - Ensuring all account invoices and credit notes are processed accurately and within agreed timescales.

    - Managing the returns process for customers and ensuring records are kept accurate and up to date.

    - Educating customers on the use of our web based services.

    - Supporting the rest of the customer services team in ensuring all company customers receive an excellent service.


    Key Activities:

    - Investigating customer queries on issues such as despatch, incorrect deliveries, shortages and general product information.

    - Resolving delivery issues.

    - Communicating with the warehouse to ensure customers’ specific requirements are met.

    - Processing orders from fax, email, websites.

    - Using picking lists to generate accurate invoices to accompany orders being despatched.

    - Guiding customers to use the functions provided as a web based service as well as Issuing log in details and passwords.

    - Assisting with the administration on mail shots.

    - Promoting sale items and special offers to customers when available.

    - Ensuring pricing and product information used is accurate.

    - Liaising with Buying department and sales staff when issues are identified which need their input.

    - General administration functions associated with the efficient running of a busy customer service department.


    To apply for this vacancy you must have previous customer services experience, competent IT skills, specifically in Microsoft office applications, be a Good team player with a positive and flexible attitude to work.


    Hours – Monday – Friday - 8.30am – 5pm


    Salary - £17k

Working Hours

Monday – Friday - 8.30am – 5pm

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