• Support Specialist – IT / Customer Service - FH633

    This is a great opportunity for a candidate who is looking to join a company who offer excellent progression, training and qualifications. 


    Our client is looking for a Support Specialist to join their expanding team in Brockworth, Gloucester on a permanent basis. This is a great opportunity to join a family grown business that treats all employees as individuals and encourages personal growth.


    Key duties:

    - Become highly knowledgeable in the scope, application, purpose and operation of the systems.

    - Become familiar with the terminology and processes

    - Provide exceptional and personalised support to users by telephone, support ticket, face-to-face, live-chat and any other means

    - Identifying and remedying support queries quickly and accurately

    - Work closely with account managers and identify training needs

    - Mobilising new contracts and users through accurate data entry

    - Developing and maintaining help and support materials

    - Work with the development team to assist in the investigation and resolution of system defects


    Key skills:

    - Confident, professional and personable manner

    - Strong ability to learn and retain large volumes of information

    - High attention to detail

    - Excellent written and presentation skills

    - Organised and self-motivated

    - Experience of working with Microsoft Office


    Hours: Monday – Friday, between the hours of 7:30am – 5:30pm. Our client offers flexi hours.


    Salary: £20,000 – £22,000 depending on experience. Onsite car parking, annual bonus, 23 days’ annual leave plus bank holidays, life assurance, further educational and skill training programmes.

Working Hours

Monday – Friday, between the hours of 7:30am – 5:30pm. Our client offers flexi hours.

What to do next...

If you would like to apply for or register an interest in this vacancy please fill in the form on this page and remember to include your current CV if we do not currently have it on file.

Apply Now

If you would like to apply for this position, please enter your details and we will contact you to discuss your suitability.

Add your CV