• Customer Service Administrator – ELP774

    My fantastic client based in Gloucester are currently recruiting for a Customer Service Administrator to join their team on a permanent basis.

     

    The successful candidate will be responsible for finalising quotations through to order entry, ensuring customer requirements are met and understood.

     

    Responsibilities;

    -Management of new customer enquiries (including account set ups)

    -Daily review of tasks within CRM 

    -To cost accurately against validated drawings from Design

    -Compile accurate quotations

    -Daily order entry (including non-manufactured process)

    -Daily checks against order entry

    -Manage the sales process for resolving the cancellation of orders.  Ensuring that such matters are expedited speedily, and the information in V’Pak is accurate and up to date.

    -Ensure problems are resolved swiftly when dealing with customer concerns (including late deliveries)

    -Maintain daily KPI’s

    -Maintain good working relationships with customers

    -To ensure that continuity of the role is achieved over periods of absence.

    -Perform any ad hoc duties deemed appropriate by the Supply Chain Manager

     

    Candidate Experience;

    -Previous experience within customer service, whether this is in the office, retail or hospitality

    -Good analytical skills

    -Good working knowledge of MS Office

     

    Hours- Monday to Friday- 9am-5pm

     

    Salary- £17,000-£18,500 + Excellent benefits including 26 days holidays plus bank holidays!


Working Hours

Monday to Friday- 9am-5pm



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