• Junior IT Support Technician - ELP908

    This is an exciting opportunity to work for an expanding, fun and friendly company in Quedgeley, Gloucester who offer excellent career progression.

    Our client is looking for a permanent Junior IT Support Technician to work within a small team who primarily focus in exceeding the expectations of their dedicated and loyal customers.

    The successful candidate will have excellent customer service experience and be working towards/or have a relevant IT qualification. Full training is provided!


    -Carry out remote 1st/ 2nd line support.

    -Log support calls into a bespoke database.

    -Answering emails and calls in a helpful, positive and friendly manner.

    -Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction

    -Ensuring customer expectations are managed correctly and that these expectations are met

    -Troubleshoot and solve complex technical issues to the customer’s satisfaction


    Candidate Attributes;

    -Experience in providing outstanding customer service

    -Technical knowledge, self-taught or previous working experience

    -Working towards/ achieved a relevant IT qualification

    -Self-motivated individual who enjoys working in a busy environment

    -Desire and ability to learn new skills

    -Flexibility and willingness to “go the extra mile”


    Hours: Monday – Friday, 8:30am – 5:30pm


    Salary: £18,000 – £23,000 depending on experience

Working Hours

Monday – Friday, 8:30am – 5:30pm

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