• Server Support Engineer – Excellent Career Opportunity - CMA184

    Are you dynamic? Ambitious? Have a passion for people? Love to learn? Looking for a career instead of a dead-end job?

     

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions, services and products.

     

    They now have an excellent opportunity for a permanent Server Support Engineer to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad for individuals who are looking to start or develop a career in the IT industry.

     

    This job will suit someone with previous customer services experience who either has previous experience in or a very keen interested IT.  The successful candidate will be fully supported throughout employment and will receive a 2-week training programme on arrival, as well as never-ending opportunities for further growth.

     

    Duties and Responsibilities:

    - Answering emails, calls and online chat in a positive and friendly manner.

    - Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction.

    - Upselling suitable products based on the customer’s needs.

    - Quickly identify problems that need to be escalated to the next level of support.

    - Creating a record of each customer problem and administer the process.

    - Educating the customer where possible, to reduce their need to contact support.

    - Promote and provide support for new products.

    - Maintain an up to date knowledge of our products, technologies and their competitors.

    - Management of Windows and Linux server operating systems.

    - Carrying out bespoke installations and/or maintenance based on customer requirements.

    - Troubleshoot and solve complex technical issues to the customer’s satisfaction.

     

    Key Skills:

    - Some knowledge of Windows and/or Linux operating systems essential.

    - Previous customer service experience.

    - Excellent written and verbal communication skills.

    - Confidence in handling difficult customers.

    - Ability to learn under pressure in a fast-paced environment.

    - Keen interest in IT and their operating systems.

     

    Hours - 40 hours a week on a shift basis (covering the hours of 7am until midnight).

     

    Salary - £20,570 – This is £18,700k per annum plus a 10% shift allowance (which equals to £20,570 per annum) as well as excellent benefits & bonuses including 25 days holiday!

     


Working Hours

40 hours a week on a shift basis (covering the hours of 7am until midnight).



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